Research Support Specialist
Location: Shanghai
Vacancy: 3

Introduction:

Gerson Lehrman Group is a rapidly growing firm that provides highly differenti
ated primary research and software solutions to the investment community, prof
essional service firms, corporations, non-profits and governments. The company
 has grown substantially since inception in 1999. Gerson Lehrman Group employs
 over 600 people around the world and is privately held.
Our research platform is based on direct access to over 175,000 individuals in
 an association called The GLG Councils. Council Members are physicians, scien
tists, engineers, business managers, and, ultimately, end-users, who are paid 
consultants to our firm and for our clients. Our current platform of publicati
ons and services include but are not limited to: brief telephone consultations
 with Council Members; domestic and international ad hoc and ongoing surveys o
f Council Members; in-depth, confidential consulting projects; and regular sem
inars in our home cities and at major industry conferences. Our platform will 
grow with our Councils and resources.

General Description of Research Support Specialist: 

Research Support Specialists are responsible for assisting the execution of pr
imary research deliverables to add value to Gerson Lehrman Group clients.  Res
earch Support Specialists gain a primary understanding of GLG’s business mode
l through close coordination with members of the research team in meeting clie
nt requests. Responsibilities include:
•	Assisting research team members with daily execution of time-sensitive
 research requests by understanding & translating client requests (from Englis
h to Chinese), qualifying primary populations of topic experts, and facilitati
ng the processes required to fulfill the project requests. 
•	Responsible for peripheral client servicing functions, e.g., call sche
duling 
•	Quickly address, via email and/or telephone, GLG Council Member inquir
ies regarding their consulting relationship with GLG, including issues relatin
g to payment and technology tools (i.e., websites, online surveys, etc.) used 
by Council Members to communicate with GLG and with its clients.
•	Assist with limited level of new Council Member recruitment and applic
ation processing for our highest priority client inquiries through e-mail and 
telephone marketing
•	Report to and consult with members of individual industry research pra
ctices to carry out the above responsibilities

Suggested Background:

•	Excellent communication skills, including demonstrated proficiency in 
oral, writing and presentation abilities in a business-focused setting using a
 variety of communication channels (telephone, e-mail, etc.)
•	Excellent verbal and writing skills in English
•	Ability to multi-task and prioritize activities effectively, while ens
uring a high level of accuracy and attention to detail
•	Demonstrated fluency in using technology tools to improve effectivenes
s and increase efficiency
•	A degree from a key national university

Evaluation, Compensation and Benefits:

Salary: Competitive base salary plus year-end performance-based discretionary 
bonus
Vacation: 15 days and all government holidays

Notes:	Gerson Lehrman Group does not allow employees to trade stocks or any ot
her security that may present a conflict of interest or appearance of conflict
 of interest. GLG also requires that all employees sign a non-compete agreemen
t with our firm. We conduct background checks on all prospective new hires. 


Follow up:
Please send your English resume to: Anita Chen at achen@glgroup.com